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View unread emails in outlook 365
Items disappear or are not visible in an Outlook folder
- Article
- Applies to:
- Outlook 2016, Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007, Microsoft Office Outlook 2003, Microsoft Business Productivity Online Dedicated, Microsoft Business Productivity Online Suite Federal, Outlook for Microsoft 365, Outlook 2019
Symptoms
Some or all items disappear from a given folder in Microsoft Outlook.
This occurs either immediately or after a set, consistent time period.
Cause
This issue occurs if a filter was applied to the default view settings of the Outlook folder.
Resolution
The items are not deleted but are being filtered from view in some way.
Therefore, to resolve this issue, change the filtering options in some way.
Filtering options vary. However, some of the more common filtering options are as follows:
- Date received
- Keywords
- Read/Unread status
- Sender/Recipient
- Importance
- Size
View options will vary slightly, depending on the version of Outlook that you are using.
To change the view options in Outlook, follow these steps.